Understanding Your License
Your Kenso license is what unlocks all the premium features of your theme. Here's everything you need to know.
How Licenses Work
One Store, One License
Each Kenso license is valid for one Shopify store. When you activate your license, it becomes permanently linked to that store's domain.
Domain Locking
Your license locks to your store's auto-generated Shopify domain - the one with random letters and numbers that Shopify creates when you make your store. This is important to understand:
- Locked to:
z6txxs-04.myshopify.com(auto-generated, has numbers) - NOT locked to:
mystore.myshopify.com(custom myshopify domain) - NOT locked to:
yourcustomdomain.com(custom domain)
This means you can change your custom domains anytime without affecting your license!
What the License Unlocks
Without an active license, the theme shows a setup modal. With an active license, you get:
- All 18+ premium sections
- AI-powered chatbot
- Spin wheel popup
- Bundle builder
- Live sales notifications
- Urgency elements
- And all other features
License Key Format
Your license key looks like this:
XXXX-XXXX-XXXX-XXXXFour groups of 4 characters, separated by dashes.
Finding Your License Key
Your license key is in your Customer Portal:
- Log in to the portal
- Find your license in the list
- The key is shown (you may need to click to reveal it)
- Use the copy button to copy it
License Status
Your license can be in different states:
| Status | Meaning |
|---|---|
| Not Activated | License purchased but not yet linked to a store |
| Active | License is working and linked to a store |
| Suspended | Temporarily disabled (contact support) |
Multiple Stores?
If you need to run Kenso on multiple stores, you'll need multiple licenses:
- Each store requires its own license
- You can purchase additional licenses at scaled.info/theme
- Pro customers get unlimited remakes (same license, different stores if banned)
Can I Transfer My License?
Yes! Both plans allow you to change your licensed store:
- Pro customers: Unlimited remakes - change stores anytime
- Lite customers: One free domain change included - if your store gets suspended or you switch stores, you can update your license to a new auto-generated domain
See What Happens If Banned for more details.