Understanding Auto-Generated Shopify Domains

This is the most important concept to understand about your Kenso license. Many support issues come from confusion about this!

The Three Types of Domains

Every Shopify store can have up to THREE types of domains:

1. Auto-Generated Domain (REQUIRED for Kenso)

When you create a Shopify store, Shopify automatically generates a random domain with letters and numbers:

z6txxs-04.myshopify.com
veg6a-4a.myshopify.com dh3ksl-ds.myshopify.com

Key facts:

• Contains random letters AND numbers
• Cannot be changed, ever
• Assigned automatically at store creation
• This is what Kenso requires for license activation

2. Custom myshopify.com Domain (won't work)

Shopify lets you change your myshopify.com subdomain to a readable name:

mystore.myshopify.com
cool-shoes.myshopify.com sneaker-vault.myshopify.com

Key facts:

• These are readable words/names without random numbers
• You can change these (which is why we don't accept them)
• These won't work for Kenso activation

3. Custom Domain (also won't work)

This is a domain you purchase and connect:

yourcoolstore.com

Key facts:

• You can change this anytime
• You can have multiple custom domains
• Not used for license activation

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Why We Require the Auto-Generated Domain

We lock licenses to your original auto-generated domain because:

1. It can never be changed - Custom myshopify domains can be changed, but the auto-generated one is permanent
2. It's truly unique - No two stores have the same auto-generated domain
3. It proves store ownership - Only the original store owner knows this domain

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How to Tell the Difference

Domain Type	Example	Has Numbers?	Works for Kenso?
Auto-generated	z6txxs-04.myshopify.com	✅ Yes	✅ Yes
Auto-generated	veg6a-4a.myshopify.com	✅ Yes	✅ Yes
Custom myshopify	mystore.myshopify.com	❌ No	❌ No
Custom myshopify	cool-shoes.myshopify.com	❌ No	❌ No
Custom domain	mystore.com	N/A	❌ No

Simple rule: If it has random numbers mixed with letters, it's the auto-generated one we need!

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Common Confusion

"I entered mystore.myshopify.com and it didn't work"

That's a custom myshopify domain (no numbers). You need your auto-generated domain:

❌ Wrong: mystore.myshopify.com (no numbers) ❌ Wrong: cool-shoes.myshopify.com (no numbers) ✅ Correct: z6txxs-04.myshopify.com (has numbers)

"My customers use my custom domain - will the theme work?"

Yes, absolutely! Your custom domain is completely separate from license activation. Customers will see your custom domain, and the theme works perfectly.

"I changed my custom myshopify domain - is my license affected?"

This is exactly why we need the auto-generated domain! If you changed z6txxs-04.myshopify.com to mystore.myshopify.com, your license is still locked to z6txxs-04.myshopify.com.

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How to Find Your Auto-Generated Domain

1. Go to Shopify Admin
2. Click Settings (bottom left)
3. Click Domains
4. Look for the domain with random letters and numbers ending in .myshopify.com

Even if you've set a custom myshopify domain, your original auto-generated one should still be visible in the domains list.

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Examples

Store Name	Auto-Generated Domain	Custom myshopify	Custom Domain
Nike's Resells	z6txxs-04.myshopify.com	nikesresells.myshopify.com	nikesresells.com
Top Vendors	veg6a-4a.myshopify.com	topvendors.myshopify.com	topvendors.net
My Store	dh3ksl-ds.myshopify.com	(not set)	(none yet)

In all cases, you'd activate your license with the auto-generated domain (the one with numbers)!