Reviews & Testimonials Setup
Social proof is crucial for building trust. Kenso includes both a reviews system and a testimonials carousel.
Reviews Section
Enabling Reviews
- Go to Theme Settings (gear icon)
- Find "Reviews" section
- Toggle "Enable reviews" ON
- Save
Photo Uploads
- Toggle to allow customers to upload photos
- Great for authentic social proof
- Photos appear with review text
Review Display
Reviews show:
- Star rating (1-5)
- Review text
- Reviewer name
- Date
- Photos (if enabled)
Sorting Options
Customers can sort reviews by:
- Most recent
- Highest rated
- Most helpful
Managing Reviews
Reviews are managed in Shopify:
- Go to Shopify Admin
- Apps or Product reviews section
- Approve, edit, or remove reviews
Moderation Tips
- Respond to negative reviews professionally
- Thank positive reviewers
- Remove spam/fake reviews
- Keep a mix of ratings for authenticity
Testimonials Carousel
A scrolling display of customer testimonials/screenshots.
Setting Up
- Go to Home page in theme editor
- Find "Testimonials" section
- Click to configure
Adding Testimonials
Kenso supports up to 20 testimonial images:
- Click on a testimonial slot
- Upload an image
- Repeat for each testimonial
Recommended Content
- Screenshots of positive DMs
- Customer success stories
- Social media mentions
- Before/after results
Carousel Settings
Animation Speed
- How fast images scroll
- Slower = easier to read
- Faster = more dynamic
Max Width
- How wide the carousel is
- Adjust for your images
Image Height
- Consistent height for all images
- Adjust based on content
Headline
- Section title
- e.g., "What Our Customers Say"
Best Practices
For Reviews
- Encourage reviews - Follow up with customers
- Make it easy - Provide clear instructions
- Respond - Engage with reviewers
- Be authentic - Don't fake reviews
For Testimonials
- Get permission - Before using customer content
- Crop nicely - Remove irrelevant parts
- Show variety - Different types of feedback
- Update regularly - Fresh content matters
Getting More Reviews
Email Follow-up
Send an email after purchase asking for reviews:
- Wait a few days
- Make the ask specific
- Provide a direct link
Incentives (Carefully)
- Offer discount for honest review
- Don't pay for positive reviews specifically
- Follow platform guidelines
Make It Easy
- Direct link to review section
- Simple rating system
- Optional detailed feedback
Troubleshooting
Reviews Not Showing
- Check reviews are enabled
- Verify products have reviews
- Ensure license is active
Testimonials Not Scrolling
- Check multiple images are uploaded
- Verify animation settings
- Clear browser cache
Images Look Wrong
- Use consistent image sizes
- Check height settings
- Optimize images for web