Theme Not Loading Properly
If your Kenso theme isn't displaying correctly, here are the fixes.
Symptoms
- Sections not appearing
- Blank/white page
- "Loading" that never finishes
- Broken layout
- Missing features
Quick Fixes
1. Verify License is Active
Most loading issues = inactive license.
- Go to Theme Settings (gear icon)
- Check license section
- Ensure key is entered and saved
- Look for "valid" confirmation
2. Clear Browser Cache
Old cached files can cause issues:
Chrome:
- Cmd/Ctrl + Shift + Delete
- Select "Cached images and files"
- Clear data
Safari:
- Safari → Preferences → Privacy
- Manage Website Data → Remove All
3. Try Incognito/Private Mode
This rules out cache and extension issues:
- Chrome: Cmd/Ctrl + Shift + N
- Safari: Cmd + Shift + N
4. Save Settings
Changes require saving:
- Make sure you clicked "Save"
- Look for save confirmation
- Refresh the page
Specific Issues
Sections Not Appearing
- Check if added: Look in left sidebar for the section
- Check if visible: Sections can be hidden
- Check settings: Some sections need configuration
Blank/White Page
- Check for JavaScript errors (right-click → Inspect → Console)
- Verify license is active
- Try a different browser
- Contact support with error details
"Loading" Forever
- Check internet connection
- Clear cache
- Disable browser extensions
- Try different browser
Layout Broken
- Clear cache
- Re-save theme settings
- Check for CSS conflicts with other apps
- Try preview mode
Check for Conflicts
Other Shopify apps can sometimes conflict with themes:
Identifying Conflicts
- Disable other apps temporarily
- Check if theme works
- Re-enable apps one by one
- Identify the conflicting app
Common Conflicts
- Other popup/modal apps
- Custom code apps
- Some analytics apps
Resolution
- Adjust app settings
- Use Kenso's built-in features instead
- Contact support for specific guidance
Still Having Issues?
Gather this information for support:
- Browser: Chrome, Safari, Firefox, etc.
- Device: Desktop, mobile, tablet
- What's not working: Specific description
- When it started: After any changes?
- Screenshots: Of the issue
- Console errors: If you can check
Contact: scaled.info/theme/support