What If My Store Gets Banned?

Shopify occasionally shuts down stores. Here's what happens to your Kenso license if that happens.

Understanding Store Bans

Why Stores Get Banned

Common reasons:

Selling prohibited items
Copyright/trademark issues
Customer complaints
Payment processor issues
Terms of service violations

What Happens to Your License

When your store is banned:

Your auto-generated domain is deactivated
Your Kenso license was locked to that domain
You'll need to create a new Shopify store
New store = new auto-generated domain

Kenso Pro: Unlimited Remakes

If you have Kenso Pro, you're covered:

How It Works

Your store gets banned
Create a new Shopify store
Go to your customer portal
Click "Change Domain" on your license
Enter your new auto-generated domain (the one with numbers, like z6txxs-04.myshopify.com)
Activate on your new store!

No Limits

Transfer as many times as needed
Do it yourself instantly in the portal
No extra fees, no questions asked

This is one of the biggest benefits of Pro!

Kenso Lite: We've Got You Covered

If you have Kenso Lite and your store gets banned:

We'll help you transfer your license to a new store
Just contact support and we'll sort it out
You can also do it yourself in your customer portal

Getting Help After a Ban

If your store was banned, reach out to us:

Contact

Support Chat
team@scaled.info

What to Provide

Your license key
Your new store's auto-generated domain (the one with numbers, like z6txxs-04.myshopify.com)

We'll help both Pro and Lite customers get back up and running quickly.

Preventing Bans

Best Practices

Follow Shopify's terms - Read and understand them
Avoid prohibited items - Know what you can't sell
Respond to complaints - Address customer issues quickly
Keep records - Document your business practices
Use compliant payment - Work with approved processors

Kenso Helps

Our theme is built specifically for digital product sellers:

Compliant checkout flow
Proper digital delivery
Clear terms display
Professional appearance

Already Banned?

If you're currently dealing with a ban:

Don't panic - It happens
Contact us - We'll help with the license
Set up a new store - Fresh start
Learn from it - Avoid the same issue

Pro customers: We've got you covered. Lite customers: Reach out and we'll see what we can do.