AI Chatbot Setup

The Kenso AI chatbot helps you sell 24/7 by answering customer questions automatically. Here's how to set it up effectively.

Enabling the Chatbot

1. Go to Theme Settings (gear icon in editor)
2. Find the "Chatbot" section
3. Toggle "Enable chatbot" to ON
4. Click Save

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Chatbot Settings

Chatbot Name

Give your chatbot a name that fits your brand:

• "Sales Assistant"
• "Support Bot"
• Your brand name + "Helper"
• A custom name like "Alex" or "Sam"

Custom Context

This is the most important setting! Tell the chatbot about:

Your products:

• What do you sell?
• What's included in each product?
• How do customers receive their purchase?

Your guarantees:

• Do you offer support?
• What's your refund policy?
• Any satisfaction guarantees?

Common questions:

• Shipping/delivery time
• How to use the products
• Why customers should trust you

Example context:

We sell premium vendor lists for resellers. Each list includes 10+ verified
vendors with contact info and pricing. Customers receive instant access via email after purchase. We offer 24/7 support and a 30-day satisfaction guarantee. Our vendors are personally verified and updated monthly.

Key Selling Points

Add bullet points the chatbot can emphasize:

• "Instant digital delivery"
• "30+ premium vendors included"
• "Money-back guarantee"
• "24/7 customer support"
• "Trusted by 1000+ resellers"

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Chatbot Position

Choose where the chat widget appears:

• Bottom right (default, recommended)
• Bottom left

Most websites use bottom-right, so customers expect it there.

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How the Chatbot Works

The chatbot uses AI to:

1. Greet visitors with a customizable welcome message
2. Answer questions based on the context you provide
3. Handle objections about pricing, trust, etc.
4. Guide to purchase by highlighting benefits
5. Provide support for common issues

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Tips for Better Results

Be Specific in Context

❌ Vague: "We sell good products" ✅ Specific: "We sell vendor lists with 30+ verified suppliers including Nike, Adidas, and Supreme. Each vendor is personally tested."

Include Pricing Info

The chatbot can answer pricing questions if you include:

• Product prices
• What's included at each tier
• Any current promotions

Address Common Objections

Include answers to:

• "Is this legit?"
• "Why should I trust you?"
• "What if it doesn't work?"

Update Regularly

When you:

• Change prices
• Add products
• Update policies

...remember to update the chatbot context!

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Testing Your Chatbot

1. Save your settings
2. Preview your store
3. Open the chat widget
4. Ask common questions
5. Refine your context based on responses

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Chatbot Not Appearing?

Check:

• Is it enabled in settings?
• Did you save after enabling?
• Is your license activated?
• Try clearing browser cache