Refund Policy
Please read this policy before purchasing Kenso.
Digital Product Notice
Kenso is a digital product. Once purchased:
- You receive immediate access to download
- License key is generated instantly
- Digital delivery is complete
Due to the nature of digital products, refunds are generally not provided.
Why No Refunds?
Instant Delivery
Unlike physical products, digital products are:
- Delivered immediately
- Cannot be "returned"
- Already in your possession
Industry Standard
This policy aligns with standard digital product practices across the industry.
Before You Buy
We want you to make an informed decision:
Available Resources
- Features page - See all features
- Live demos - View example stores
- This documentation - Understand capabilities
- Support chat - Ask questions
Ask Us Anything
Not sure if Kenso is right for you?
- Contact support before purchasing
- Ask about specific features
- Clarify any concerns
We'd rather answer questions upfront than have an unhappy customer.
Exceptions
While we maintain a no-refund policy, we understand things happen.
Technical Issues
If you experience genuine technical issues we cannot resolve:
- Contact support first
- Allow us to troubleshoot
- Document the issue
- We'll work with you on a solution
Duplicate Purchases
Accidentally purchased twice?
- Contact us immediately
- Don't activate the second license
- We'll refund the duplicate
Payment Errors
If you were charged incorrectly:
- Contact support with details
- Provide payment documentation
- We'll investigate and correct
How to Request Support
If you believe you have a valid case:
- Contact support first
- scaled.info/theme/support - team@scaled.info
- Provide details:
- Order email - Purchase date - Reason for request - What you've tried
- Allow time for review
- We'll respond within 24 hours - Most issues can be resolved
Our Commitment
We want every customer to succeed with Kenso:
- Comprehensive support - We're here to help
- Detailed documentation - Everything you need to know
- Ongoing updates - We keep improving
- Fair policies - We're reasonable people
If you're having trouble, talk to us before giving up!
Contact
Questions about this policy?
Email: team@scaled.info Support: scaled.info/theme/support
We're happy to discuss any concerns before or after purchase.