Can't Access My Account
Having trouble logging into your Kenso customer portal? Here's how to fix it.
Forgot Password
Reset Your Password
- Go to scaled.info/theme/login
- Click "Forgot Password"
- Enter your purchase email
- Check your email for reset link
- Create a new password
Reset Email Not Arriving?
- Check spam/junk folder
- Search for "Kenso" or "scaled"
- Wait a few minutes
- Try again
- Contact support if still nothing
Never Created a Password
If you purchased but never set up a password:
- Go to scaled.info/theme/login
- Use "Forgot Password" with your purchase email
- Set your password via the email link
This will create your account access.
Wrong Email
Using the Wrong Email?
Think about:
- What email is connected to your PayPal?
- What email did you enter during checkout?
- Check recent orders in your email inbox
Can't Remember Purchase Email?
Contact support with:
- Approximate purchase date
- Payment method used
- Name on the order
- Any order confirmation you have
We can look up your account.
Account Shows No Licenses
If you can log in but see no licenses:
- Check email match: Ensure you're using the purchase email
- Recent purchase? Allow a few minutes for processing
- Payment issue? Check if payment completed
Contact support if your purchase isn't showing.
Getting Locked Out
If you're being blocked from logging in:
- Wait 15 minutes (rate limiting)
- Clear browser cookies
- Try a different browser
- Use incognito/private mode
Account Recovery
For full account recovery, contact support with:
- Proof of purchase:
- PayPal receipt - Credit card statement - Order confirmation email
- Account details:
- Email used (or best guess) - Name on order - Purchase date
- What you need:
- Password reset - Email change - License information
Contact Support
Can't resolve access issues?
Support Chat: scaled.info/theme/support Email: team@scaled.info
Include as much detail as possible to speed up recovery.
Business hours: Mon-Sat, 9am-5pm EST