After Your Purchase

Congratulations on purchasing Kenso! Here's what happens next and what you should receive.

Immediately After Purchase

1. Success Page

After payment, you'll be redirected to a success page where you can:

Create your account password
See your order confirmation
Access your customer portal

Important: Create your password on this page! It's the easiest way to set up your account.

2. Your Customer Portal

Once you create your password, you'll have access to:

Your license key(s)
Theme download
License activation
Support resources

Access your portal anytime at: scaled.info/theme/portal

What You Receive

Kenso Lite ($179)

Full Kenso theme (ZIP file)
1 store license
Starter vendor list (10+ vendors)
Product image generator
Product list generator
Lifetime updates
Documentation access

Kenso Pro ($379)

Everything in Lite, plus:

1-on-1 full store setup (we'll schedule this)
Unlimited store remakes if banned
Premium vendor list (30+ vendors)
Private Kenso Discord community access

Didn't Receive Anything?

Check Your Email

Look for an email from Kenso or scaled.info
Check your spam/junk folder
Search for "Kenso" or "license"

Still Nothing?

If you can't find any email:

Go to scaled.info/theme/login
Enter the email you used to purchase
Click "Forgot Password" to set up access

Payment Went Through But No Access

Contact support immediately:

Support Chat
Email: team@scaled.info

Include your:

Purchase email
Approximate purchase date
Payment method used

We'll sort it out quickly!

Pro Customer: Discord Access

If you purchased Kenso Pro:

You'll receive a Discord invite link via email
Join using the link
Verify your purchase with your email

Can't find your invite? Contact support and we'll resend it.

Pro Customer: 1-on-1 Setup

Pro customers get a full store setup session:

After purchase, you'll receive an email to schedule
Pick a time that works for you
We'll set up your entire store together on a call

Haven't received scheduling info? Contact support!