We're here to help you launch and scale
Live chat, theme documentation, and hands-on support from the Scaled theme team. Average response time under 15 minutes during business hours.
Support Chat
Talk to a support specialist about installs, migrations, or license questions. We typically reply within a few minutes during business hours.
Theme Documentation
Step-by-step guides for installation, customization, and launch checklists. Updated weekly with new walkthroughs.
Email Support
Need us to look at your store? Send us a message and the team will follow up within 1 business day.
Quick resources
Save time with these popular guides and updates.
Downloading your theme
After purchase, visit /theme/portal to download your theme files and license key. If you need to resend your welcome email, let us know your order email and we will resend it.
Activating your license
To activate your license, go to the Customer Portal, select your license, and click "Activate". Enter your Shopify .myshopify.com domain and store name. Licenses activate instantly.
Need customizations?
Scaled Theme is flexible out of the box. For custom sections or layouts, send us a message here and include screenshots. Our team will let you know next steps within 1 business day.
Hours: Mon-Sat, 9 AM - 5 PM EST
All sales are final. No refunds under any circumstances.
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Kenso and associated logos are trademarks of Shand Enterprises LLC. Unauthorized use is prohibited.