Support & Customer Care

We're here to help you launch and scale

Live chat, theme documentation, and hands-on support from the Scaled theme team. Average response time under 15 minutes during business hours.

Live Support Chat

Talk to a support specialist about installs, migrations, or license questions. We typically reply within a few minutes during business hours.

Theme Documentation

Step-by-step guides for installation, customization, and launch checklists. Updated weekly with new walkthroughs.

Email Support

Need us to look at your store? Send us a message and the team will follow up within 1 business day.

Start a chat with support

Send us a message and we'll respond right here.

We respond during business hours (Mon-Sat, 9am-5pm EST). Include your order email for faster assistance.

Shand Enterprises LLC

DBA: scaled.info

Business Address: Available upon request

Email: shopify@scaled.info

Hours: Mon-Sat, 9 AM - 5 PM EST

Email support only

Privacy PolicyTerms of ServiceRefund Policy

All sales are final. No refunds under any circumstances.

Secure payments processed using industry-standard encryption. We never store your payment card details.

Lite Theme: 1 store license. Pro Theme: 5 store license. Themes may not be resold or redistributed. License limitations strictly enforced. See Terms of Service for complete license restrictions and prohibited uses.

No Guarantees: We make no guarantees about business success, sales performance, or revenue generation. Results vary based on individual effort and market conditions.

Digital Products: All products are digital and delivered instantly. Once accessed, sales are final and non-refundable.

Data Collection: We collect name, email, and phone number for order fulfillment and support. We use in-house analytics to improve our services. See Privacy Policy for details.

International Sales: Digital delivery available internationally. You are responsible for compliance with local laws and any applicable taxes.

© 2025 Shand Enterprises LLC. All rights reserved.

scaled.info and associated logos are trademarks of Shand Enterprises LLC. Unauthorized use is prohibited.